Our Customers

Rich Consulting has successfully developed and implemented risk management and underwriting programs for clients from across the payments ecosystem. Here’s what some of them have to say about our work.

"Advances in digital payments are opening new doors for service providers to support our licensed customers, but these new players can also pose business and reputational risk as they interact with our network. We worked with Rich Consulting and Double Diamond Group to develop a unique framework that categorizes and evaluates our customers’ service providers, which in turn helps us better mitigate potential risks to our brand."
Eileen Simon
Chief Franchise Integrity Officer
"Deana Rich did a tremendous job working on behalf of ETA to develop the ETA Guidelines on Merchant and ISO Underwriting and Risk Monitoring. We knew Deana was a leading industry expert on acquiring industry risk and operations, and we hired her for this important undertaking because of her stellar reputation for professionalism, industry knowledge and collegiality. Her leadership in working with a large and diverse cross-section of industry executives to extract ideas and achieve consensus on such an important topic was phenomenal, and we would not have achieved the success of our industry effort without her contributions."
Jason Oxman
Chief Executive Officer
Electronic Transactions Association
"We appreciated how professionally Rich Consulting managed the project. They were genuinely interested in our success, and worked as partners throughout the entire process by continually looking for ways to provide value."
Russ Jones
Chief Financial Officer
"It’s always a pleasure to work with Deana and Rich Consulting on any project. I appreciate her responsiveness and efficiency, but most importantly her knowledge and level of professionalism is always reflected in the quality of her work."
Nicole Palella
Chief Risk Officer
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